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User Consulting Team Lead

Email - forwarding

• UW Google Apps, UW Outlook Live, UW deskmail, and UW Exchange: trends and daily changes.
• UW Google Apps and UW Outlook Live: Long term trends, 60 day trend and daily chanbes.
• UW Outlook Live and UW Google long term trend (on a single plot.)
• Many destinations: long term and 60 day trends.

Email - cg Cluster (deskmail) Usage

• cg Cluster Usage

Email - Web Alpine usage

• Web Alpine usage by faculty, sta ff and students.

Email - Email Delivery Manager (EDM)

• Usage of the EDM Web interface.
• Usage of spam filtering as shown by EDM/deskmail junk-mail folder data.

Linux Server Usage

• Homer and Dante daily unique users

Web Publishing Usage

• Vergil Migration Progress
• Ovid Migration Progress
• Ovid cluster MySQL usage
• Word Press usage
• Streaming Media Decom. Progress
• Streaming Media Accounts
• Streaming Media Disk Usage

What I support

• UW email services
• Investigation of spam and phishing incidents
• Customer questions about UW Technology email infrastructure services
• The Email Delivery Manager, a web interface to set up email delivery filtering and vacation services for Homer/Dante users. The service is accessed via the "Manage Your UW NetID Resources" pages. Look for the "View your UW NetID settings" and "Manage your email delivery" links.
• Alpine email running on the Uniform Access computers or desktop PCs.
  • The Alpine home page
• Electronic communications services for UW faculty and staff - consulting and setup of supplemental accounts, newsgroups, Mailman lists and electronic class lists. The online access to forms for these services is at UW NetID services Account Managment pages.
• Many topics related to the Uniform Access computers
• UNIX operating system issues for UA users
  • the UW Technology Unix references
  • and FAQs
• Other topics I consult on: assets, disk quotas, inbox problems, vi editor, pico editor, email filtering, email attachments, email encryption, email forwarding, vacation, support for instruction, smtp service configuration and problems, setting up newsgroups for classes, email virus hoaxes, etc.

If you need help from me on one of those topics, it's best to contact me by sending questions by email to help at u.washington.edu. That way you'll get a tracking number, and assistance from someone else if I'm not available. Also, you may want to check our FAQs for immediate assistance.

Give this a try.

[Page last updated: July 2012]