Last Modified: 04/22/99
Design of Web Sites

User Testing

Take time as you develop your site to observe people trying to use it. It is often worthwhile to conduct user tests where you have innocent users attempt to do specific tasks using your site.

Example User Test Procedure

user testing
  1. Develop several simple tasks that you feel your Web site is intended to help users do.
  2. Have a person try to use your site to answer the provided questions. The person should rely only on the information provided in Web site pages.
  3. As the person works, have them talk out loud about what they are seeing, the problems they are having, and anything they are confused or unsure about.
  4. Repeat the user test with a number of different people. Usually you can get very good ideas with only a few (less than ten) user tests.

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Succinct Writing

Visible Organization

Helpful Graphics

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Task Oriented

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