Take time as you develop your site to observe people trying
to use it. It is often worthwhile to conduct user tests
where you have innocent users attempt to do specific tasks
using your site.
Example User Test Procedure
- Develop several simple tasks that you
feel your Web site is intended to help users do.
- Have a person try to use
your site to answer the provided questions.
The person should rely
only on the information provided in Web site pages.
- As the person works, have them talk out loud about
what they are seeing, the problems they are having,
and anything they are confused or unsure about.
- Repeat the user test with a number of different people.
Usually you can get very good ideas with only
a few (less than ten) user tests.