Working Toward Task-Based Organization

• Working in teams to create user-task pages

• Iterative development

• Challenges

• Creating new information flows

• Crossing boundaries to build new connections

• Contradictory regulations and procedures

• Dealing with incomplete information

• Maintenance

• Designing to support users doing tasks

• Moving locus of control to the user
  The user should feel in charge

• Creating a task/option structure based on user's mental map

• User assumes that the interface is the system
  Are the information and options sufficent to do the task correctly?

• Many system details are irrelevant to the user
  Which details do not need to be covered?

• Recognition over recall
  People using a site occasionally do not want to crawl up a learning curve

• The Answer is "Dialog"

© UW C&C 1997