Obstacles

• Web sites often fail to support users trying to do tasks

• Site ineffectively address user's needs

• Unclear purpose

• Undefined audience

• Hidden requirements

• Sites are not designed for users

• Organization pages

• Sites are inappropriately structured

• Overly systematic organization

• Excessive decomposition

• Toolkit bias

• Site not oriented toward doing the whole task correctly the first time

• Exception documentation

© UW C&C 1997