2019 NE 105 th St.
Seattle, WA. 98125.
Office/Voicemail: (206) 685-0789
Residence/Message: (206) 522-8653
Email: svoltz@u.washington.edu
Homepage: http://staff.washington.edu/svoltz
A self-motivated, goal-oriented professional with exceptional client relationship, management, and interpersonal/communication skills.
Education
2003 Cert. University of Washington Technical Writing and Editing
1990 A.S. Nashville State Technical Institute Computer Programming
1976 B.S. Memphis State University Business Admin /Personnel Management
1973 Middle Tennessee State University Business Administration
1990 Nashville State Technical Institute. Deans List
U.W. Training and Development / Continuing Education
• The Role of the Supervisor · Style in Scientific and Technical Writing
• The Seven Habits of Highly Effective People · Scientific and Technical Communication
• Preventing Workplace Violence · Scientific and Technical Editing
• Strategic Leadership Program II · The Computer in Tech Communication
• Production Editing · Computer Documentation
U.W. Computer Training
• Intermediate Microsoft Excel · Introduction to Microsoft Access
• Graphics and Data Mgmt. Features of Excel · Intermediate Microsoft Access
• Advanced Microsoft Access · Intermediate Microsoft Word 2000
• Introduction to Macromedia Dreamweaver · Advanced Macromedia Dreamweaver
• Microsoft Project 98: Creating a Project · Microsoft Project 98:Managing a Project
• Fundamentals of Web Publishing 1 · Fundamentals of Web Publishing 2
Experience
7/99 – Present Senior Computer Specialist/ Special Projects
Information Systems, School of Medicine, University of Washington
• Responsible for software and hardware support in the Office of the Dean of the School of Medicine , a 245-person unit.
• Document support issues and solutions.
• Project management.
• Manage web sites for help desk and Dean's office intranet.
• Produce documentation for help system and training materials.
• Direct process improvement /reorganization efforts.
• Manage a help desk.
• Train new and current Dean's office staff in computer skills.
• Research, order, implement, and track hardware and software.
• Manage laptops and other miscellaneous peripherals.
• Serve as the customer service liaison between Dean's office staff and hardware and network support personnel concerning workstations, printers and network resources.
• Serve as primary support for the Office of Medical Staff Appointments' SQL/Access database and website.
• Manage an outside temporary programmer for system upgrades.
• Design and support multiple Access databases.
10/94 – 7/99 Computer Systems Manager
Reid Middleton, Inc., Everett, WA
• Network Administrator.
• Workstation/Laptop/PDA support.
• Hardware and software tracking, evaluation, planning, purchase.
• Intranet management, web site, FTP, e-mail systems.
• Staff training.
• Large format plotters, printers, print servers.
10/91 - 10/94 Systems Analyst / Consultant
Information / Alternatives, Lynnwood, WA
• Systems consultant to REID MIDDLETON and other engineering clients.
1/90 - 5/91 Programmer / Analyst
Microbilt Software, Atlanta, GA.
• Software development for point-of-sale product line.
• Programming in Pascal and C language using Btrieve in a network environment.
Before 1/90
• Outside Sales - Edward Don and Co., Chicago, Ill.
• Restaurant Manager - O'Charleys Corporation, Nashville, Tennessee
• General Manager and Partner - Dan McKlusky's Restaurants, Austin, Texas