Question A.When a library user asks to check out a "library use only" item, you should:
- let the item be checked out for book loan period, because you want to be helpful
- ask the person to get permission from our Reference staff first
- say it's not possible
Question B.A library user tells you that an overdue notice has been received for a NSL book that was already returned. Your next step is to:
- have the library user fill out an appeal form and submit it to the Cashier's Office
- do nothing--the problem will go away soon
- ask the library user to check the shelf and retrieve the item
- fill out a pink "Claims Returned" form after verifying that the item is still checked out to the patron
Question C.Which of the following locations has an incorrect spine tape color listed for it?
- Kept at Circ Desk collection (blue)
- Main Reference (red)
- bright green for Natural Sciences Storage (NSSTO)
- none of the above
Question D.After choosing "r" for "renew" for a patron, the computer responds with the following message:
Item #1 has **TOO MANY RENEWALS. Override? (y/n)
Do you always:
- Choose "y" for "yes"?
- Choose "n" for "no"?
- Ask a staffperson to help the patron?
- Refer the patron to the Library Cashier?
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